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Job Title: Customer Sales (internal) / Account Executive

Reporting To: Internal Sales Manager

Location: Prima, St Ives

Role Purpose

Responsible for all aspects of customer service, quoting, and orderbook management from initial enquiry through to delivery of the end product.

  • Advise and assist new and existing customers by creating and maintaining strong and effective relationships.
  • Maintain and increase sales within these customers.
  • Quote on potential new business and follow up new opportunities, using business acumen when dealing with complex variables.
  • Establish strong and effective relationships with other company departments.
  • Logical and methodical approach to work with strong emphasis on orderbook management and customer communication.
  • Able to work on own initiative and meet deadlines as required.
  • Timely reporting of any issues or occurrences to the Internal Sales Manager.
  • Carry out duties in a respectful and efficient manner, acting in the interest of the company at all times and complying with the company rules and regulations, including Health and Safety policies.
  • Complete any relevant training provided by the company and assist in the training of others where required.
  • Any other reasonable requests from the management team.

Key Roles and Responsibilities

Essential Qualifications/Experience

  • Maths and English GCSE (or equivalent).
  • Proficient in the use of Microsoft Word and Excel.
  • Previous experience within a manufacturing environment would be advisable but not critical.
  • Previous experience with ERP/MRP systems would be advantageous.
  • Experience within a customer service environment.

Required Competencies and Behaviors

  • Strong business acumen.
  • Able to work under pressure without compromising on quality.
  • Focus on Quality and Results.
  • Works effectively with others.
  • Treats others fairly with dignity and respect.
  • Communicates clearly and accurately.
  • Plans and uses time to most effectively accomplish work.
  • Uses available information and procedures to make decisions and seeks input from others as appropriate.
  • Continuously strives for improvement and production gains.

Please submit your application with a CV and cover letter to careers@primagroup.co.uk

Our culture

We strongly believe Prima can continue to grow and succeed as we are looking to expand the range of services, enter new geographies and industries as well as carry out significant modernisation programs including digitisation, automation, and manufacturing optimisation.


Each member of our team is encouraged by a working culture that offers empowerment, collaboration, and continuous improvement.

We serve some the most promising companies in the world-renowned Cambridge technology cluster.


We are making a significant investment in training and developing our team members. Our growing business can provide you with the opportunity to specialise in a particular role or to broaden your experience across the business.


Prima aims to offer an attractive package with competitive salaries and company benefits.


Why work at Prima

Please submit your application with a CV and cover letter to careers@primagroup.co.uk


Screening will be completed by our appointed recruitment agent.

Applications from other recruitment agents will not be considered.

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© 2022 Prima Electronic Services Ltd,

4 Harding Way, St Ives, Cambs, PE27 3WR

Phone: 01480 498338


Company No. 02247539

VAT Reg. No. GB638593203